> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dentolize.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Quick answers

> Short step-by-step answers to the questions clinics ask us most. Each one takes less than a minute.

Start here: these are the questions our support team gets every day, each with a short page of clear steps. You can also use **Search** at the top and type your question in your own words.

## Most asked

> [card] [Cancel an invoice](https://docs.dentolize.com/en/faq/cancel-invoice.md)
>
> How do I delete or cancel an invoice?

> [card] [Merge duplicate patient files](https://docs.dentolize.com/en/faq/merge-patients.md)
>
> How do I merge two files of the same patient?

> [card] [Add a new user](https://docs.dentolize.com/en/faq/add-user.md)
>
> How do I add a new user (doctor, receptionist) and give them a login?

> [card] [Refund a patient](https://docs.dentolize.com/en/faq/refund-patient.md)
>
> How do I refund money to a patient?

> [card] [Set a doctor's percentage](https://docs.dentolize.com/en/faq/doctor-percentage.md)
>
> How do I set a doctor's percentage or fixed share?

> [card] [Change opening hours](https://docs.dentolize.com/en/faq/opening-hours.md)
>
> How do I change the clinic's opening hours (late nights, Ramadan, two shifts)?

## Appointments & calendar

* [How do I change the clinic's opening hours (late nights, Ramadan, two shifts)?](https://docs.dentolize.com/en/faq/opening-hours.md)
* [How do I close a day or block time so no appointments can be booked (holiday, opening day)?](https://docs.dentolize.com/en/faq/close-a-day.md)
* [How do I add a doctor to the calendar and set his working days and hours?](https://docs.dentolize.com/en/faq/doctor-working-hours.md)
* [How do I cancel or delete an appointment?](https://docs.dentolize.com/en/faq/cancel-appointment.md)
* [Why do appointments show an hour early or late?](https://docs.dentolize.com/en/faq/appointment-time-wrong.md)

## Users, permissions & login

* [How do I add a new user (doctor, receptionist) and give them a login?](https://docs.dentolize.com/en/faq/add-user.md)
* [A staff member forgot their password or username. How do I reset it?](https://docs.dentolize.com/en/faq/reset-user-password.md)
* [How do I change my own password or the system language?](https://docs.dentolize.com/en/faq/change-password-language.md)
* [I can't log in ("blocked", "user not found", wrong details). What do I do?](https://docs.dentolize.com/en/faq/cant-log-in.md)
* [A staff member left. How do I remove their user?](https://docs.dentolize.com/en/faq/remove-user.md)
* [A user can't see or do something. How do I give the permission?](https://docs.dentolize.com/en/faq/missing-permission.md)
* [How do I make a doctor see only his own patients/income, or reception only today's payments?](https://docs.dentolize.com/en/faq/limit-what-users-see.md)

## Patients

* [How do I merge two files of the same patient?](https://docs.dentolize.com/en/faq/merge-patients.md)
* [How do I delete a duplicate or wrong patient file?](https://docs.dentolize.com/en/faq/delete-patient.md)
* [How do I make patient fields required or optional (national ID, address…)?](https://docs.dentolize.com/en/faq/required-patient-fields.md)
* [How do I upload X-rays, photos or old paper files to a patient?](https://docs.dentolize.com/en/faq/upload-files.md)

## Invoices & payments

* [How do I delete or cancel an invoice?](https://docs.dentolize.com/en/faq/cancel-invoice.md)
* [How do I edit an invoice after it was issued?](https://docs.dentolize.com/en/faq/edit-invoice.md)
* [How do I refund money to a patient?](https://docs.dentolize.com/en/faq/refund-patient.md)
* [How do I add a deposit/balance to a patient and use it later?](https://docs.dentolize.com/en/faq/patient-balance.md)
* [How do I record an invoice, payment or procedure with an earlier date?](https://docs.dentolize.com/en/faq/past-date.md)
* [How do I give a discount, including after the patient has paid?](https://docs.dentolize.com/en/faq/discount.md)
* [How do I change the consultation (diagnostic) fee price?](https://docs.dentolize.com/en/faq/diagnostic-fee-price.md)
* [How do I collect the consultation fee, and do I add it again on the invoice?](https://docs.dentolize.com/en/faq/collect-diagnostic-fee.md)
* [How do patient points work and how does reception redeem them?](https://docs.dentolize.com/en/faq/patient-points.md)
* [How do I record an expense?](https://docs.dentolize.com/en/faq/record-expense.md)
* [How do I allow a user to cancel or release invoices, or delete payments?](https://docs.dentolize.com/en/faq/user-permission-invoices.md)

## Prices, procedures & doctors' share

* [How do I change a service price for all patients?](https://docs.dentolize.com/en/faq/change-price.md)
* [How do I use price lists (offers, staff, insurance) and remove one from a patient?](https://docs.dentolize.com/en/faq/price-lists.md)
* [How do I add a new procedure or service that isn't in the list?](https://docs.dentolize.com/en/faq/add-procedure.md)
* [How do I set a doctor's percentage or fixed share?](https://docs.dentolize.com/en/faq/doctor-percentage.md)
* [Where do I see how much each doctor earned this month?](https://docs.dentolize.com/en/faq/doctor-earnings.md)

## Messages & WhatsApp

* [How do I send one message to all patients (offers, greetings)?](https://docs.dentolize.com/en/faq/message-all-patients.md)
* [Why aren't SMS or WhatsApp messages reaching patients?](https://docs.dentolize.com/en/faq/messages-not-delivered.md)
* [How many SMS do we have left, how do we buy more, and can SMS show our clinic name?](https://docs.dentolize.com/en/faq/sms-balance-sender-name.md)
* [How do I activate the WhatsApp bot and what do I need?](https://docs.dentolize.com/en/faq/whatsapp-bot-activation.md)
* [How do I send birthday messages automatically?](https://docs.dentolize.com/en/faq/birthday-messages.md)

## Reports

* [How do I export patients, appointments or reports to Excel?](https://docs.dentolize.com/en/faq/export-excel.md)
* [Where do I see the clinic's total income and net profit for a month?](https://docs.dentolize.com/en/faq/income-profit.md)
* [How many new patients came in a period, and from which source?](https://docs.dentolize.com/en/faq/new-patients-report.md)

## Doctor & clinical

* [How do I write and print a prescription?](https://docs.dentolize.com/en/faq/prescription.md)
* [How do I create a quotation (price estimate / treatment plan with prices)?](https://docs.dentolize.com/en/faq/quotation.md)
* [How do I create a custom form (consent, instructions, referral)?](https://docs.dentolize.com/en/faq/custom-form.md)

## Inventory

* [How do I add an item and its opening quantity?](https://docs.dentolize.com/en/faq/inventory-add-item.md)
* [Main storage vs branch storage: how do I move stock between them?](https://docs.dentolize.com/en/faq/inventory-storages.md)
* [How do materials get deducted automatically when a procedure is done?](https://docs.dentolize.com/en/faq/inventory-link-procedure.md)

## ZATCA (Saudi)

* [How do I connect to ZATCA (Fatoora)?](https://docs.dentolize.com/en/faq/zatca-connect.md)
* [An invoice wasn't reported to ZATCA, or the QR is invalid. What do I do?](https://docs.dentolize.com/en/faq/zatca-report-failed.md)

> [!NOTE]
>
> Didn't find your question? Browse the **user guide** in the sidebar, or message us in **System Chat** inside Dentolize.


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