> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dentolize.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I can't log in ("blocked", "user not found", wrong details). What do I do?

> Check the login method and details, and what each login error message means.

**Short answer:** check you're using the right login method and the exact clinic login name and username; if you're blocked or still can't log in, ask the clinic owner to set a new password for you.

**1. Open the right site**

Type [**my.dentolize.com**](https://my.dentolize.com) in the browser (for Medicolize, **my.medicolize.com**). Chrome is recommended.

**2. Use the right login method**

Created with an email? Log in with your email. Created with a username? Click **Or login with username**.

**3. Check every detail**

Type the **Clinic Login Name** in lowercase, without spaces. Check for extra spaces in the username and password, and make sure **Caps Lock** is off.

**4. Read the message**

Use the list below. Still stuck? Ask the owner to [reset your password](https://docs.dentolize.com/en/faq/reset-user-password.md).

* **Company doesn't exist** or **User not found:** the clinic login name or username is wrong. Check them with the owner.
* **Login Blocked – you have exceeded the max attempts:** too many failed attempts in one day. Wait 24 hours, or ask the owner to reset your password.
* **User Disabled!:** the owner can enable you again in **Settings → Users**.
* **Your Tier is expired:** the clinic owner needs to renew the subscription.
* **Email and password doesn't match:** use **Forgot your password?** on the login page.

> [!WARNING]
>
> Don't keep trying with the same details. Repeated failures block the login.

**Full guide:** [How to log in to your account](https://docs.dentolize.com/en/start/login.md)

***

> [card] Still stuck?
>
> Send us a message in **System Chat** inside Dentolize with a screenshot, and tell us which step didn't work. Tip: next time, search this site first. Most answers take less than a minute.


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