> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dentolize.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do patient points work and how does reception redeem them?

> How patients earn loyalty points, where to see them, and how they're used as a discount.

**Short answer:** patients earn points automatically from their payments (and visit feedback), and the points are used as a discount on their invoices; the owner sets the rules in **Settings → Clinic → Patient Points**.

**1. Turn points on**

Dentolize turns patient points on for your clinic. Ask the Dentolize team in **System Chat**.

**2. Set the rules (owner)**

In **Settings → Clinic → Patient Points**, set the **Points Exchange Rate** (for example, 100 means 100 points = 1 SAR), **Points for Payments**, **Points Expires After** and any referral points. The **Calculator** shows what a payment would earn.

**3. Patients earn points**

Points are added for each payment the patient makes. They show on the patient's profile, and all patients' points are listed in **Logs → Points**.

**4. Use them as a discount**

At reception, the patient's points are used as a discount on their invoice. If that invoice is cancelled, the points are returned.

![Patient Points settings](https://mintcdn.com/dentolize/qTZGdHAybgFzY1ds/images/en/settings/clinic-points.webp?fit=max\&auto=format\&n=qTZGdHAybgFzY1ds\&q=85\&s=dbaf05323b92f2b99460ab67fa45954a)

> [!NOTE]
>
> Points are earned on **payments**, not on procedures. Staff with the **Edit Patient Points** permission can add, edit and transfer a patient's points.

**Full guide:** [Clinic and branches main settings](https://docs.dentolize.com/en/setup-settings/basic-branch-settings.md)

***

> [card] Still stuck?
>
> Send us a message in **System Chat** inside Dentolize with a screenshot, and tell us which step didn't work. Tip: next time, search this site first. Most answers take less than a minute.


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