> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dentolize.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I refund money to a patient?

> Give money back from a payment or from the patient's balance, in full or in part.

**Short answer:** open the payment, click **Refund Payment**, enter the amount and click **Confirm**.

**1. Open the payment**

From **Finances → Payments**, or the invoice's **Payments** tab.

**2. Click Refund Payment**

The refund window opens.

**3. Fill in the refund**

Choose the **Payment Type** and the **Treasury** the money is given back from, and enter the **Refunded Amount** (less than the payment for a partial refund).

**4. Click Confirm**

The money is taken out of the treasury and recorded as an expense of type **Patient Refund**, on the day of the refund.

![Refund Payment window](https://mintcdn.com/dentolize/hgKp7MuvW72SFURD/images/en/reception/refund.webp?fit=max\&auto=format\&n=hgKp7MuvW72SFURD\&q=85\&s=2b2c2ed6bd78ef92bcc57d3df5a3b4fb)

> [!WARNING]
>
> A refund **can't be undone**. Check the amount and the treasury before you confirm.

> [!TIP]
>
> To give back money from the patient's **balance**, refund the payment of their balance invoice. To refund a whole invoice, cancel it and choose **Refund it to the patient**. See [Cancel an invoice](https://docs.dentolize.com/en/faq/cancel-invoice.md).

**Full guide:** [Payment refund and invoice edit](https://docs.dentolize.com/en/reception/invoice-edit.md)

***

> [card] Still stuck?
>
> Send us a message in **System Chat** inside Dentolize with a screenshot, and tell us which step didn't work. Tip: next time, search this site first. Most answers take less than a minute.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.