> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dentolize.com/llms.txt
> Use this file to discover all available pages before exploring further.

# A staff member forgot their password or username. How do I reset it?

> Email users reset it themselves; for username users, the owner sets a new password in Settings → Users.

**Short answer:** the owner or admin opens the user in **Settings → Users**, clicks **Edit**, turns on **Update Login Method** and types a new password.

**1. Email user? They can do it themselves**

On the login page, they click **Forgot your password?** and follow the email. This only works for users who log in with an email.

**2. Open the user**

For a username user, go to **Settings → Users** and click the user.

**3. Click Edit and turn on Update Login Method**

Type a new **Password**. Forgot the username too? Type a new **Username** here as well. Then save.

**4. Give them the new details**

Editing a user logs them out, so they log in again with the new details. They can change the password later from their own [Account Settings](https://docs.dentolize.com/en/faq/change-password-language.md).

> [!TIP]
>
> Forgot the **Clinic Login Name**? The owner finds it in **Settings → Clinic → Main**.

> [!NOTE]
>
> You need permission to edit users (normally the owner or admin). Getting **Login Blocked**? See [I can't log in](https://docs.dentolize.com/en/faq/cant-log-in.md).

**Full guide:** [Adding and editing users](https://docs.dentolize.com/en/setup-settings/users-settings.md)

***

> [card] Still stuck?
>
> Send us a message in **System Chat** inside Dentolize with a screenshot, and tell us which step didn't work. Tip: next time, search this site first. Most answers take less than a minute.


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