> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dentolize.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reception: Your first week at the front desk

> Everything a receptionist needs on day one in Dentolize or Medicolize: find your way, book patients, check them in, collect payments and send reminders.

> [card] [Download the PDF guide](https://assets.dentolize.com/docs/reception-en.pdf)
>
> The same guide in 3 pages, to print or keep.

## Log in and get the app

* **Log in:** Open **my.dentolize.com** (dental) or **my.medicolize.com** (medical). Log in with your **email**, or click **Or login with username** and enter the **Clinic Login Name**, your username and password.
* **Forgot password:** **Email login:** click **Forgot your password?** and use the link we email you. **Username login:** ask your clinic owner or admin to reset it in **Settings → Users**.
* **Mobile app:** Install it from the links below. One app works for both Dentolize and Medicolize accounts.

> [card] [my.dentolize.com](https://my.dentolize.com/auth/login)
>
> Dental clinics

> [card] [my.medicolize.com](https://my.medicolize.com/auth/login)
>
> Medical clinics

> [card] [App Store](https://apps.apple.com/eg/app/dentolize/id1612892336)
>
> iPhone app

> [card] [Google Play](https://play.google.com/store/apps/details?id=com.dentolize.dentolize)
>
> Android app

## 1. Find your way around

The **side menu** on the left opens every part of the system. The **top bar** has patient search, the **+** menu for quick actions, tasks and notifications.

1. **Calendar**: today's appointments by room or doctor.
2. **Patients**: search, add and open patient files.
3. **+** (top bar): new appointment, patient, invoice or SMS from any page.

![Find your way around](https://mintcdn.com/dentolize/8W7cWIrNA1QChAgw/images/en/start/sidebar.webp?fit=max\&auto=format\&n=8W7cWIrNA1QChAgw\&q=85\&s=b942d95f519adfdb47b434d7cd02b8c8)

**Read more:** [Dashboard & menu](https://docs.dentolize.com/en/start/dashboard.md)

## 2. Your day in the calendar

Open **Calendar** to see the day. Move between days (1), pick a date (2), show one column per doctor with **By Doctor** (3), filter by room or doctor (4, 5), open settings (6) or change the view (7). Click any appointment to see the patient and quick actions.

![Your day in the calendar](https://mintcdn.com/dentolize/hgKp7MuvW72SFURD/images/en/reception/calendar-toolbar.webp?fit=max\&auto=format\&n=hgKp7MuvW72SFURD\&q=85\&s=5dbf727d89dde2aa0a11665ddbe9ff82)

**Read more:** [Calendar](https://docs.dentolize.com/en/reception/calendar.md) · [Change opening hours](https://docs.dentolize.com/en/faq/opening-hours.md)

## 3. Register a patient and book

Click an empty time in the calendar, or **+ → New Appointment**.

1. Search the patient by name or phone, or click **+** to add a new one.
2. Choose the **Doctor**, **Room**, **Day** and time.
3. Pick the **Type** and click **Submit**.

![Register a patient and book](https://mintcdn.com/dentolize/hgKp7MuvW72SFURD/images/en/reception/new-appointment.webp?fit=max\&auto=format\&n=hgKp7MuvW72SFURD\&q=85\&s=0cdd518df6e8d8533a7fe9953d3cb960)

**Read more:** [New appointments](https://docs.dentolize.com/en/reception/new-appointments.md) · [Merge duplicate files](https://docs.dentolize.com/en/faq/merge-patients.md)

## 4. Check patients in

When the patient arrives, open the appointment and change its status: **Confirmed → Checked In → In Progress → Completed**. Colours on the calendar show each status at a glance.

![Check patients in](https://mintcdn.com/dentolize/8W7cWIrNA1QChAgw/images/en/start/appointment-popover.webp?fit=max\&auto=format\&n=8W7cWIrNA1QChAgw\&q=85\&s=74ce5ba9ca5aa8de832898f3998c3655)

**Read more:** [Statuses & icons](https://docs.dentolize.com/en/reception/appointments-icons.md) · [Cancel an appointment](https://docs.dentolize.com/en/faq/cancel-appointment.md)

## 5. Collect fees and payments

Collect the consultation fee when booking, or from the appointment menu. For treatments, open the patient's **Invoices** tab, create the invoice and **Add Payment**.

![Collect fees and payments](https://mintcdn.com/dentolize/hgKp7MuvW72SFURD/images/en/reception/collect-fees.webp?fit=max\&auto=format\&n=hgKp7MuvW72SFURD\&q=85\&s=f96b64e2923988ad388877f6c5f1c3f9)

> [!TIP]
>
> A patient paying in advance? Add it as **balance** and use it on later invoices.

**Read more:** [Collect fees](https://docs.dentolize.com/en/reception/fees-collections.md) · [Refund a patient](https://docs.dentolize.com/en/faq/refund-patient.md) · [Patient balance](https://docs.dentolize.com/en/faq/patient-balance.md)

## 6. Messages and reminders

Appointment confirmations and reminders go out automatically. To message a patient yourself, click **Send SMS** from the **+** menu or the appointment.

![Messages and reminders](https://mintcdn.com/dentolize/hgKp7MuvW72SFURD/images/en/reception/send-sms.webp?fit=max\&auto=format\&n=hgKp7MuvW72SFURD\&q=85\&s=b575806fbcdf224f530dc2b79b4bfe93)

**Read more:** [Sending messages](https://docs.dentolize.com/en/reception/sending-messages.md) · [Message all patients](https://docs.dentolize.com/en/faq/message-all-patients.md)

## Your first-week checklist

* ☐ Log in and set your language and password
* ☐ Install the mobile app
* ☐ Find today's appointments in **Calendar**
* ☐ Book a test appointment
* ☐ Check a patient in and complete the visit
* ☐ Collect a consultation fee
* ☐ Create an invoice and record a payment
* ☐ Send a reminder SMS

## On your phone

* See the day's appointments and patient files on the go.
* **Clock in and out** for attendance from your phone.
* Get notifications about new bookings and tasks.

Get the app: [App Store](https://apps.apple.com/eg/app/dentolize/id1612892336) · [Google Play](https://play.google.com/store/apps/details?id=com.dentolize.dentolize)

## Need help?

Search **docs.dentolize.com** first: most answers take under a minute. Still stuck? Message the support team in **System Chat** inside Dentolize or Medicolize, with a screenshot.

* [Cancel an invoice](https://docs.dentolize.com/en/faq/cancel-invoice.md)
* [Merge duplicate patients](https://docs.dentolize.com/en/faq/merge-patients.md)
* [Refund a patient](https://docs.dentolize.com/en/faq/refund-patient.md)
* [Reset a password](https://docs.dentolize.com/en/faq/reset-user-password.md)


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