> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dentolize.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is WhatsApp Bot ?

> The WhatsApp Bot feature allows patients to communicate with the clinic through a dedicated WhatsApp number, offering a faster and more professional experience by automating responses and essential operations — while still allowing a clinic staff member to intervene at any time when needed.

<iframe src="https://drive.google.com/file/d/1rQDK6Qhvx2nXL73iREnTcmwtMDvnfb9v/preview" className="w-full aspect-video rounded-xl" allow="autoplay" allowFullScreen />

## ⭐ **WhatsApp Bot Advantages**

### 🕐 **24/7 Communication**

Patients can instantly contact the clinic through a dedicated number without needing a full-time staff member to answer direct questions.

### 📅 **Appointment Booking & Management**

Patients can book appointments and view their previous appointments directly through the bot.

### 📄 **Access to Medical Documents**

Patients can request invoices, prescriptions, treatment plans, medical reports, or their loyalty points directly through the bot.

### 👨‍⚕️ **Transfer the Conversation to Clinic Staff**

Conversations can be transferred to a staff member when support is needed or when patients request to change appointments.

### 🔔 **Professional Automated Messages**

Booking confirmations — invoices and prescriptions — follow-up reminders — promotional offers.

### 🤖 **A Virtual Employee at No Cost**

Operates continuously without salary, fatigue, or breaks.

## 💬 **Types of Automated Messages**

### **Free Messages**

When the patient initiates a conversation with the WhatsApp Bot number, a 24-hour window opens, allowing you to communicate and send messages completely free.\
A new window opens each time the patient starts a new conversation with the bot.

### **Paid Messages**

* Enables sending message templates to patients even if they haven’t initiated a conversation in the last 24 hours.
* Paid messages can be used for utility or marketing templates.
* Message costs are determined by **Meta** according to your local pricing policy.
* Pricing details will be explained in the upcoming sections.

<Note>
  **Clarification:**\
  Dentolize has no involvement in calculating, deducting, or determining the cost of paid messages, and does not receive any fees for this service from Meta.
</Note>

## 🧩 **WhatsApp Bot Activation Requirements**

1. 📱 **A Mobile Number to Link with WhatsApp Bot**

<Warning>
  * If the number is currently used on WhatsApp, the account must be deleted, or a new number must be used.
  * Once the bot is activated, the number cannot be used through normal WhatsApp app — only through Dentolize (web or mobile app).
</Warning>

2. 🏢 **Active Meta Business Account**

You can use your Facebook account to create a Meta Business portfolio if the clinic does not already have one.

3. 🌐 **Clinic Website or Official Facebook Page**

Required to verify the actual existence of the clinic.

4. 💳 **Payment Card**

Only required if you plan to enable paid messages through the WhatsApp Bot.

## 🧭 Dentolize Responsibilities in Using the WhatsApp Bot

* Providing the user interface
* Setting up the bot configuration inside Dentolize
* Ensuring bot service stability with Meta’s servers

<Danger>
  ### Impotent clarification

  ### The WhatsApp Bot number, message pricing plans, usage limits, or restrictions — these matters are strictly between your Meta account and Meta.
</Danger>

## ❓ **Frequently Asked Questions (FAQ)**

<AccordionGroup>
  <Accordion title="Can the bot be activated on a number currently used on WhatsApp?" icon="sparkles">
    No. The number must not be linked to any existing WhatsApp account.\
    If it is in use and you want to activate the bot with it, you must delete the WhatsApp account or use a new number.
  </Accordion>

  <Accordion title="Can I reply to patients manually through regular WhatsApp?" icon="sparkles">
    No. All communication must be done via **Dentolize** web or mobile app.
  </Accordion>

  <Accordion title="Do free messages have a specific limit?">
    Yes.\
    When a patient contacts the WhatsApp Bot number, a **24-hour free messaging window** opens, which renews each time the patient starts a new conversation with the bot.\
    There is a **daily limit of 250 conversations** if your account is new, which can be increased later by following Meta’s conditions.
  </Accordion>

  <Accordion title="Do I need a bank card for activation?">
    No — only if you want to enable **paid messages**.
  </Accordion>

  <Accordion title="If my WhatsApp number or Meta account gets restricted, who do I contact?">
    Account restrictions or blocks by Meta are **entirely your responsibility**.\
    Dentolize is **not responsible** for any issues arising from your personal Meta account.\
    You should contact **Meta support** to resolve or lift any restrictions.
  </Accordion>
</AccordionGroup>