> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dentolize.com/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp connection and pricing

> Connect your clinic's WhatsApp number to Dentolize with the WhatsApp Bot: where to find it, what each screen means, and what to watch out for.

<iframe src="https://drive.google.com/file/d/10VPFSkUMQ2j_O_UggF409PZOwe0sBWql/preview" className="w-full aspect-video rounded-xl" allow="autoplay" allowFullScreen />

The **WhatsApp Bot** connects your clinic's WhatsApp number to Dentolize through Meta's official WhatsApp Business Platform. Once it's connected, you can:

* Send reminders, confirmations and other automatic messages by WhatsApp instead of, or as well as, [SMS](/en/integrations/sms).
* Let patients book appointments, check invoices and more by chatting with the bot.
* Reply to patients from the **WhatsApp Bot** inbox in Dentolize.

## 📍 Where to find it

In the side menu, click **Settings** (1), then **Integrations** (2), and open the **WhatsApp Bot** tab. Only the clinic owner or an admin (users with full permissions) can see this tab.

<img src="https://mintcdn.com/dentolize/Yee6vIasqFot7J2v/images/en/integrations/menu.webp?fit=max&auto=format&n=Yee6vIasqFot7J2v&q=85&s=26be4b26884a3be7bd21ce19fa8f7a36" alt="1 Settings, 2 Integrations in the side menu" className="mx-auto rounded-lg" style={{ width:"45%" }} width="1040" height="1800" data-path="images/en/integrations/menu.webp" />

## 🔒 If you see "Feature Disabled"

The WhatsApp Bot needs to be enabled for your clinic first. If the tab shows **Feature Disabled — Please Contact us to enable this feature**, contact Dentolize support.

<img src="https://mintcdn.com/dentolize/Yee6vIasqFot7J2v/images/en/integrations/whatsapp-disabled.webp?fit=max&auto=format&n=Yee6vIasqFot7J2v&q=85&s=f8cdccadf2bb96121c73f9b2529ddd70" alt="Feature Disabled screen on the WhatsApp Bot tab" className="mx-auto rounded-lg" style={{ width:"100%" }} width="2780" height="860" data-path="images/en/integrations/whatsapp-disabled.webp" />

## 🔗 Connect your number

When the feature is enabled, the tab shows a **Login with Facebook** button. Before you click it, read [Important warnings](/en/whatsapp-bot/bot-warnings), then follow [Steps to activate WhatsApp Bot](/en/whatsapp-bot/bot-activation) to link your number through Meta.

<Warning>
  During Meta's sign-up, select or create **only the number dedicated to the bot**. Dentolize connects the first WhatsApp Business account and the first number you share. Once connected, the number can't be used in the regular WhatsApp app anymore.
</Warning>

## ✅ When it's connected

The tab shows **You Successfully Logged In**, with your WhatsApp business name and number.

<img src="https://mintcdn.com/dentolize/Yee6vIasqFot7J2v/images/en/integrations/whatsapp-connected.webp?fit=max&auto=format&n=Yee6vIasqFot7J2v&q=85&s=20b91b1acf25b48bd6082e4372e0e8e5" alt="1 QR code button, 2 Logout button, 3 Important Meta Links" className="mx-auto rounded-lg" style={{ width:"100%" }} width="2780" height="1360" data-path="images/en/integrations/whatsapp-connected.webp" />

1. **QR code:** opens a QR code that starts a chat with your bot. Print it or share it so patients can reach you easily.
2. **Logout:** disconnects the number. See the warning below before using it.
3. **Important Meta Links:** shortcuts to your WhatsApp account in Meta: **Overview** (account status and quality), **Edit Whatsapp Profile**, **Add/Edit Payment Method** and **Rate & Prices**.

Below them are the bot's settings. See [WhatsApp Bot settings](/en/whatsapp-bot/bot-settings). After connecting, **WhatsApp Bot** also appears in the side menu with the conversations inbox and the same settings.

<Danger>
  **Don't click Logout unless you want to stop using the bot.** Logging out disconnects the number, stops all automatic WhatsApp messages and **deletes your WhatsApp message templates from Dentolize**. To use the bot again, you have to go through Meta's sign-up again.
</Danger>

## 💬 Free and paid messages

* When a patient messages you, WhatsApp opens a **24-hour window** in which your replies are free.
* From **1 October 2026**, replies are free for the first **1,000 messages per number each month**. After that, Meta charges for them. The **WhatsApp Bot** page shows a counter of free messages used this month.
* Messages sent **outside** the window, such as reminders to patients who haven't written to you, need a Meta-approved template, **Allow Paid SMS Outside 24h Window** turned on in the bot settings, and a payment method in Meta. If any of these is missing, the message isn't sent.

<Tip>
  For important reminders, tick both **SMS** and **WhatsApp Bot** in the template's **Message Channels**. Dentolize tries WhatsApp first and sends an SMS only if WhatsApp fails. See [SMS or WhatsApp](/en/integrations/sms).
</Tip>

## 📚 Next steps

<CardGroup cols={2}>
  <Card title="Important warnings" icon="triangle-exclamation" href="/en/whatsapp-bot/bot-warnings">
    Read before activating.
  </Card>

  <Card title="Activate the bot" icon="plug" href="/en/whatsapp-bot/bot-activation">
    Link your number through Meta, step by step.
  </Card>

  <Card title="Bot settings" icon="gear" href="/en/whatsapp-bot/bot-settings">
    Replies, language, booking, menu and more.
  </Card>

  <Card title="Automated messages" icon="message" href="/en/whatsapp-bot/bot-templates">
    Templates and reminders over WhatsApp.
  </Card>
</CardGroup>

## ❓ FAQ

<AccordionGroup>
  <Accordion title="I don't see the WhatsApp Bot tab">
    Only users with full permissions (the owner or an admin) can see it. Ask your clinic's owner or admin.
  </Accordion>

  <Accordion title="Where do I see my number's status or quality rating?">
    Open **Overview** in **Important Meta Links**. Dentolize doesn't show the quality rating or messaging limit.
  </Accordion>

  <Accordion title="Automatic WhatsApp messages aren't being sent">
    Check **Logs → Communications** for errors. Messages outside the 24-hour window need an approved template, **Allow Paid SMS Outside 24h Window** turned on, and a payment method in Meta. Also make sure the number is still connected on this tab.
  </Accordion>

  <Accordion title="Can I use WhatsApp without the bot?">
    Yes, manually: the WhatsApp icon on appointments and reminders opens the patient's chat in your own WhatsApp, with the message ready to send. Nothing is sent automatically.
  </Accordion>
</AccordionGroup>


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