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Short answer: open the duplicate file, click Edit Patient, then Merge Patient and choose the file you want to keep.
1

Open the duplicate file

Search for the patient at the top of the page and open the file you want to remove.
2

Click Edit Patient

On the patient profile, click Edit Patient (or the pencil in the patients list).
3

Click Merge Patient

Choose the patient file you want to keep.
4

Confirm

All appointments, treatments, invoices and payments move to the file you kept, and the duplicate is deleted.
Merging can’t be undone. Check that both files are the same person before you confirm.
Is the duplicate empty, with no appointments, invoices or files? Then you can simply delete it. See Delete a patient file.
Full guide: Patients file search and edit

Still stuck?

Send us a message in System Chat inside Dentolize with a screenshot, and tell us which step didn’t work. Tip: next time, search this site first. Most answers take less than a minute.