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Short answer: check you’re using the right login method and the exact clinic login name and username; if you’re blocked or still can’t log in, ask the clinic owner to set a new password for you.
1

Open the right site

Type my.dentolize.com in the browser (for Medicolize, my.medicolize.com). Chrome is recommended.
2

Use the right login method

Created with an email? Log in with your email. Created with a username? Click Or login with username.
3

Check every detail

Type the Clinic Login Name in lowercase, without spaces. Check for extra spaces in the username and password, and make sure Caps Lock is off.
4

Read the message

Use the list below. Still stuck? Ask the owner to reset your password.
  • Company doesn’t exist or User not found: the clinic login name or username is wrong. Check them with the owner.
  • Login Blocked – you have exceeded the max attempts: too many failed attempts in one day. Wait 24 hours, or ask the owner to reset your password.
  • User Disabled!: the owner can enable you again in Settings → Users.
  • Your Tier is expired: the clinic owner needs to renew the subscription.
  • Email and password doesn’t match: use Forgot your password? on the login page.
Don’t keep trying with the same details. Repeated failures block the login.
Full guide: How to log in to your account

Still stuck?

Send us a message in System Chat inside Dentolize with a screenshot, and tell us which step didn’t work. Tip: next time, search this site first. Most answers take less than a minute.