A staff member forgot their password or username. How do I reset it?

Short answer: the owner or admin opens the user in Settings → Users, clicks Edit, turns on Update Login Method and types a new password.

Email user? They can do it themselves

On the login page, they click Forgot your password? and follow the email. This only works for users who log in with an email.

Open the user

For a username user, go to Settings → Users and click the user.

Click Edit and turn on Update Login Method

Type a new Password. Forgot the username too? Type a new Username here as well. Then save.

Give them the new details

Editing a user logs them out, so they log in again with the new details. They can change the password later from their own Account Settings.

Forgot the Clinic Login Name? The owner finds it in Settings → Clinic → Main.

You need permission to edit users (normally the owner or admin). Getting Login Blocked? See I can’t log in.

Full guide: Adding and editing users

Still stuck?

Send us a message in System Chat inside Dentolize with a screenshot, and tell us which step didn’t work. Tip: next time, search this site first. Most answers take less than a minute.