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🧩 Before you start

There are two ways to log in. Use the one that matches how your account was created:
Not sure which one you have? Ask the clinic owner or admin. They can see each user’s login method in Settings → Users.
Open my.dentolize.com in your browser (Chrome is recommended). For Medicolize, open my.medicolize.com.

🌐 Change the language (optional)

Click the flag icon at the top of the page and choose your language. The login page, and the system after login, will switch to that language. Language flag icon at the top of the login page

1️⃣ Log in with your email

1

Enter your email

Type the email address of your Dentolize account in the Email field.
2

Enter your password

Type your password in the Password field. Click the eye icon to show the password and check it before logging in.
3

Click Login

Click Login. If your details are correct, the system opens your dashboard.
Login form: 1 Email, 2 Password, 3 Login button

2️⃣ Log in with a username

Staff users who were created with a username instead of an email log in in two steps.
1

Open the username login

On the login page, click Or login with username at the bottom of the form.Or login with username link
2

Enter the clinic login name

Type your clinic’s Clinic Login Name (1), then click Next (2).1 Clinic Login Name, 2 Next button
Don’t know your clinic login name? See Where to find the clinic login name below. If you see Company doesn’t exist, check the spelling.
3

Enter your username and password

The clinic name now appears under the title. Type your Username (1) and Password (2), then click Login (3).1 Username, 2 Password, 3 Login buttonTo change the clinic name, click the ✏️ edit icon next to it. To go back to email login, click Login with email.

Where to find the clinic login name

The clinic login name is the same for everyone in the clinic. Staff can get it from the clinic owner or admin, who can find it here:
  1. In the side menu, click Settings (1), then Clinic (2). 1 Settings, 2 Clinic in the side menu
  2. On the Main tab (1), the name is in the Clinic Login Name field (2). 1 Main tab, 2 Clinic Login Name field
Only users with full permissions (the owner or admin) can open this page. The owner can change the name here and click Save, but users who log in with a username must then use the new name.

🔐 Two-factor verification

If two-factor authentication is turned on for your account, a Verification code field appears after you click Login. To turn it on, see My user settings.
  1. Open your authenticator app (e.g. Google Authenticator) and type the 6-digit code in Verification code.
  2. Lost access to your phone? Click Use backup code instead and enter one of the backup codes you saved when you turned on two-factor.
  3. Click Login.
1 Verification code, 2 Use backup code instead, 3 Login button
The code changes every 30 seconds. If you get Code is not valid, wait for a new code and type it again.

🔑 Forgot your password?

1

Click Forgot your password?

On the login page, click Forgot your password? under the password field.Forgot your password link
2

Enter your email and submit

Type your account email (1) and click Submit (2).1 Email, 2 Submit button
3

Open the reset link

Check your inbox for the reset email (check Spam too). Click the link in the email, choose a new password, then log in with it.
Password reset by email only works for accounts that have an email. If you log in with a username, ask the clinic owner or admin to set a new password for you from Settings → Users.

✅ After you log in

You land on the Dashboard, which shows today’s appointments and invoices. From here, use the menu on the left to move around the system. Dentolize dashboard after login Next: Dashboard overview

❓ Troubleshooting

The email or password is wrong. Check for extra spaces, and make sure Caps Lock is off. If you still can’t log in, use Forgot your password?.
Your email hasn’t been verified yet. Click Resend verification mail in the window that appears, open the email, and click the confirmation link. Then log in again.
Your user was disabled by the clinic. Contact the clinic owner or admin to enable it again from Settings → Users.
The clinic’s subscription has ended. The clinic owner needs to renew it. Contact Dentolize support if you need help.
For security, login is blocked after too many failed attempts in one day. Wait 24 hours and try again, or reset your password.
The username doesn’t exist in this clinic. Check the clinic login name and the username with your admin.