SMS

Dentolize sends SMS to your patients automatically, such as appointment confirmations and reminders, or manually, whenever you choose. SMS comes ready with your subscription. There’s nothing to connect.

🧩 How SMS is set up

• Dentolize sets up SMS for your clinic. The SMS provider and the sender name patients see are configured by Dentolize support. To use your clinic’s name as the sender, contact support.
• Your subscription includes a number of messages. To get more, contact Dentolize support.
• You choose what gets sent by creating message templates (see Automatic messages below).

📊 Check your message balance

Go to Settings → Clinic → Main. The Available Messages card shows how many messages are left out of your plan. When fewer than 100 messages are left, a red alert asks you to contact Dentolize to refill.

How messages are counted

One SMS holds 153 English characters or 67 Arabic characters. Longer texts are sent as several messages and use more of your balance, up to 5 messages per SMS. The template editor shows the characters remaining and how many messages the text will use.

🤖 Automatic messages

Automatic messages are set up as templates in Settings → Templates → SMS. Click New SMS (1). The Message Channels column (2) shows whether each template goes by SMS or WhatsApp. In the template, choose Send When (1) and the Message Channels (2): Send When can be:

• When something happens: a new patient, new appointment, appointment time change, appointment status change (Confirmed, Checked In, Completed, Cancelled, No Show, Delayed, Waiting List, In Progress), or a new invoice, payment, quotation, prescription, patient form, encounter or lab order.
• At a scheduled time:
  • Reminder For Appointments at: a set time each day. It reminds all appointments in the next 24 hours, so if you pick 8 PM, patients with appointments tomorrow get the reminder tonight.
  • Remind Before Appointments in: a number of hours before each appointment.
  • Birthday, holidays (a specific day each year), and before a treatment package expires.

✉️ Send a message manually

Click Send SMS from the + menu at the top of the page, from an appointment in the Calendar, or from the patient’s chart. Choose who to send to (A Patient, All Patients, a Price List Group or A User), pick a saved template or write the message, then click Send. To message many patients at once, select them in the Patients, Appointments or Invoices table and click Send Message To Selected.

📱 SMS or WhatsApp

If your clinic has the WhatsApp Bot, each template and message can use SMS, WhatsApp Bot, or both: WhatsApp messages don’t use your SMS balance.

✅ Ask before sending

In Settings → Clinic → Advanced (1), turn on Confirm before sending SMS (2). Staff will then be asked “Would you like the automatic SMS to be sent to the user?” before an automatic message is sent, for example when changing an appointment or creating an invoice. Answer No to skip it. This doesn’t apply to scheduled reminders or messages you send manually.

🧾 Check what was sent

Go to Logs → Communications to see every message. Check the Message Channels (1), the SMS Length (2), which is the number of messages used or an error code if it failed, and whether it was Sent (3). Messages are sent within a few seconds. A failed message is retried once automatically. After that, click Resend to try again, or cancel messages that are still pending.

❓ FAQ