Skip to main content
For clinics in Saudi Arabia, Dentolize reports your invoices to ZATCA (Fatoora).
ZATCA integration is enabled for your clinic by Dentolize. If you don’t see the pages below, contact support.

1️⃣ Business registration

Go to Settings → Business Registration and fill in the CRN Number, VAT Number (15 digits, starting and ending with 3), VAT Name, Commercial Name, and the address: City, City Subdivision, Street, Plot Identification, Building and Postal Zone (5 digits). Save; the details are checked with ZATCA.

2️⃣ Connect with an OTP

  1. In the Fatoora portal, generate an OTP for a new device.
  2. Go to Settings → Zatca Integration, enter the 6-digit OTP Code and click Submit OTP.
Dentolize completes the compliance steps automatically. The status changes to ZATCA integration active.
The OTP expires quickly, so enter it right away. Only change Counter Configuration if you’re moving from another e-invoicing system.

How the connection works

  • One device for the whole clinic: all branches report with the same ZATCA credentials and one invoice counter. You connect once, not per branch.
  • Saving Business Registration checks your details with ZATCA’s test system before saving. If it fails, the error is shown under the field or at the top of the page.
  • Submitting a new OTP connects again and replaces the stored credentials, for example if the old certificate was revoked.
  • Counter Configuration (Last Submitted Invoice Hash and Invoice Counter Number) continues the invoice chain from another system. Leave it empty for a new clinic.

3️⃣ Report invoices

E-invoices are not sent automatically. Report them:
  • One invoice: open the invoice and click E-Invoices → report the patient e-invoice (simplified) or insurance e-invoice (standard).
  • Many invoices: Finances → Report E-Invoices, filter, select invoices and click Report Selected → Confirm & Report. Follow the progress in E-Invoice Batches, and use Retry Failed for rejected ones.
The status becomes Submitted when accepted, or Rejected with ZATCA’s reasons. Once submitted, the printed invoice shows the ZATCA QR code.

Amending reported invoices

On the ZATCA page, Allow amending reported invoices (off by default) lets staff change an invoice after it’s reported. Adding treatments sends ZATCA a debit note, removing treatments or lowering the total sends a credit note, and cancelling sends a credit note for the full amount. Until it’s sent, the invoice shows Changes not reported to ZATCA; click Report changes, before the 15th of the following month. See Invoices.
A reported invoice is locked: it can’t be edited or cancelled unless Allow amending reported invoices is on (above). For Saudi patients the tax must be 0% (with a national ID starting with 1); for others, 15%.