Steps to Activate WhatsApp Bot

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🧩 Basic Requirements Before Activation

Before starting, make sure you have:

• Mobile number dedicated to the WhatsApp Bot
  The number must be on a real phone, as a verification SMS will be sent during activation.
• Active Meta Business Account
  Login must be via a Facebook account only (Instagram login is not supported).
• Clinic website or official Facebook page
• Payment method (optional)
  Required only if you plan to enable paid messages.

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1️⃣ Log in to Meta Business

Go to:
business.facebook.com Log in using the Facebook account that manages the clinic page.

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2️⃣ Verify Your Business Portfolio

After logging in, all business portfolios linked to your account will appear.
Select your clinic’s business portfolio. If you don’t have a portfolio, create a new one by clicking:
Create a Business Portfolio

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3️⃣ Review Portfolio Information

Go to:
Settings → Business Info Check the following information:

• Legal clinic name
• Address
• Clinic phone number
• Clinic website or Facebook page

If any information is incorrect:
Click Edit, correct the details, then click Save

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✅ Verify Email

Scroll down and make sure your email is verified.
If not, complete the verification process before proceeding.

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4️⃣ Start Linking from Dentolize

Go to Dentolize → Settings → Integrations → WhatsApp Bot.
Click Log in with Facebook. A window will appear to log in to your Meta account and start the linking process.
Click Get Started.

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5️⃣ Select the Correct Business Portfolio

All business portfolios linked to your account will appear.
Select your clinic’s portfolio.
Check the website below the portfolio to confirm you chose the correct one.
Then click Next.

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6️⃣ Create a WhatsApp Business Account on Meta

Make sure the first option is set to:
Create a WhatsApp Business Account Click Next. You will be asked to enter:

• WhatsApp account name in Meta (e.g., WhatsApp Bot)
• Display Name for patients (Capitalize the first letter if in English)
• Choose category: Medical & Health

Click Next.

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7️⃣ Add Your WhatsApp Bot Number

Click Add New Number
Select your country.
Enter the phone number dedicated to the bot.
Click Next. A verification SMS with a code will be sent.

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8️⃣ Receive Verification Code

It may take 1–2 minutes for the SMS to arrive.
If it doesn’t arrive, choose Call me to get the code via voice call.
Enter the code and click Next.
Verification completes within seconds.

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9️⃣ Step 9: Complete Linking

After confirming your number, click Finish. You will automatically return to Dentolize and notice a successful login — this means the WhatsApp Bot is now linked and activated.

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⚙️ After Activation

Next, we will configure:

• Detailed settings inside Dentolize
• Additional settings inside the Meta platform

to ensure the bot operates efficiently inside your clinic.

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❓ Frequently Asked Questions (FAQ)