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Clarification :

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The responsibility of Dentolize and Medicolize in using the WhatsApp Bot is limited to:

  • Providing the user interface
  • Setting up the bot configuration inside Dentolize
  • Ensuring bot service stability with Meta’s servers
Warning :

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Dentolize and Medicolize are not responsible for calculating, deducting, or determining costs for paid messages, and we do not receive any fees for this service from Meta.

Clarification :

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Dentolize has no access to what is deducted or charged from the credit card used in your personal Meta account.

Warning: :

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Regarding the WhatsApp Bot number, message pricing plans, usage limits, and restrictions — responsibility lies directly between your Meta account and Meta.

Warning :

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The cost of paid message templates may vary depending on the country and type of message (utility or marketing).

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Meta may change the pricing plan or message type even after approval.

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Monitoring pricing and deducted amounts is your responsibility directly with your Meta account — Dentolize and Medicolize have no involvement.

Note :

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We strongly recommend using a new number if this is your first experience with WhatsApp Bot to avoid number blocking.

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In case your number is blocked by Meta, Dentolize and Medicolize are not responsible for any issues.

Note :

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Any conversation started by a patient allows you to open a 24-hour chat window with the patient, completely free.

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You can reply without any restrictions or send message templates.

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After the 24-hour window expires, you can only reply if the patient initiates a new conversation to open another 24-hour window.

Clarification :

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Sending paid message templates does not require an open window or the patient to initiate the conversation.

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Next Step: Start WhatsApp Bot Activation