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⭐ WhatsApp Bot Advantages

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🕐 24/7 Communication

Patients can instantly contact the clinic through a dedicated number without needing a full-time staff member to answer direct questions.

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📅 Appointment Booking & Management

Patients can book appointments and view their previous appointments directly through the bot.

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📄 Access to Medical Documents

Patients can request invoices, prescriptions, treatment plans, medical reports, or their loyalty points directly through the bot.

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👨‍⚕️ Transfer the Conversation to Clinic Staff

Conversations can be transferred to a staff member when support is needed or when patients request to change appointments.

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🔔 Professional Automated Messages

Booking confirmations — invoices and prescriptions — follow-up reminders — promotional offers.

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🤖 A Virtual Employee at No Cost

Operates continuously without salary, fatigue, or breaks.

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💬 Types of Automated Messages

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Free Messages

When the patient initiates a conversation with the WhatsApp Bot number, a 24-hour window opens, allowing you to communicate and send messages completely free.
A new window opens each time the patient starts a new conversation with the bot.
  • Enables sending message templates to patients even if they haven’t initiated a conversation in the last 24 hours.
  • Paid messages can be used for utility or marketing templates.
  • Message costs are determined by Meta according to your local pricing policy.
  • Pricing details will be explained in the upcoming sections.
Clarification:
Dentolize has no involvement in calculating, deducting, or determining the cost of paid messages, and does not receive any fees for this service from Meta.

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🧩 WhatsApp Bot Activation Requirements

  1. 📱 A Mobile Number to Link with WhatsApp Bot
  • If the number is currently used on WhatsApp, the account must be deleted, or a new number must be used.
  • Once the bot is activated, the number cannot be used through normal WhatsApp app — only through Dentolize (web or mobile app).
  1. 🏢 Active Meta Business Account
You can use your Facebook account to create a Meta Business portfolio if the clinic does not already have one.
  1. 🌐 Clinic Website or Official Facebook Page
Required to verify the actual existence of the clinic.
  1. 💳 Payment Card
Only required if you plan to enable paid messages through the WhatsApp Bot.

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🧭 Dentolize Responsibilities in Using the WhatsApp Bot

  • Providing the user interface
  • Setting up the bot configuration inside Dentolize
  • Ensuring bot service stability with Meta’s servers

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Impotent clarification

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The WhatsApp Bot number, message pricing plans, usage limits, or restrictions — these matters are strictly between your Meta account and Meta.

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❓ Frequently Asked Questions (FAQ)

No. The number must not be linked to any existing WhatsApp account.
If it is in use and you want to activate the bot with it, you must delete the WhatsApp account or use a new number.
No. All communication must be done via Dentolize web or mobile app.
Yes.
When a patient contacts the WhatsApp Bot number, a 24-hour free messaging window opens, which renews each time the patient starts a new conversation with the bot.
There is a daily limit of 250 conversations if your account is new, which can be increased later by following Meta’s conditions.
No — only if you want to enable paid messages.
Account restrictions or blocks by Meta are entirely your responsibility.
Dentolize is not responsible for any issues arising from your personal Meta account.
You should contact Meta support to resolve or lift any restrictions.